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Terms & Conditions

Please take a few minutes to read our terms and conditions for purchase orders, advance orders, lay-by, delivery and shipping details. Your purchase at this website constitutes your agreement to follow the terms and conditions as set out below.

User Agreement
All orders placed through this web site are subject to confirmation and acceptance by Provence Market. Provence Market may vary prices in the event of price changes or mistakes made by suppliers, at reasonable prior notice to you. We recommend that you read our terms and conditions on every purchase as we reserve the right to change them without prior notice.

Shipping and Delivery (Special Bulky Shipping Orders)
As a majority of our products are imported from France and Asia, our delivery times and dates quoted are subject to change due to shipping schedules, overseas suppliers, carriers and customs, quarantine delays, etc. Dates provided are estimates only. We endeavour to provide the best possible estimate of delivery time where possible. For a special purchase of large furniture item, shipping and delivery is expected to be within a 12 week turn around.
Freight on furniture is determined by the size of the piece and geographical location for delivery. You are welcome to organise your own freight or freight forwarder.

Postage Within Australia
All non bulky items are sent either by courier or Australia Post e-parcel. Your goods will be delivered to you during normal business hours and will need to be signed for on delivery. If no one is home, your postal service will leave a calling card and you will need to collect it from your nearest post office.
For all parcels with a retail value of $100 or more, we automatically select that insurance is deemed necessary. Insurance is $1.50 per $100 spent. This protects against loss or damage of your parcel. In the event of a need to claim, you must immediately take the item in its original packaging to your nearest Australia Post office and complete a claim form.
Below is an estimate only for postage items with Australia Post. This includes all states and territories within Australia.











Up to 250 g


4 to 7 kg



Up to 500 g


7 to 1 kg



Up to 1 kg


10 to 13 kg


1 to 4 kg



16 to 20 kg



The above is only an estimate; please contact us for more information.

Pricing and Product Information
Because we personally import most of our products, each shipment of stock can change the price of the goods as an individual item. We do try to keep our prices the same for each individual item. Photographs used on our website may vary e.g. the colour may be slightly different to the real item. The photos published on our website are of the best quality that we can offer. No request for claims or adjustments will be recognised on the basis of these minor variations.

Product Availability
Due to popularity or interruption of supply, some items may be unavailable or out of stock. We will notify you of stock availability once your submitted order has been processed.

Re-stocking Charge
For all goods returned as unsuitable, a re-stocking fee of 15% plus freight is charged.

American Express Surcharge
Payments by American Express card incur a 2.5% surcharge.

Claims and Discrepancies
All claims must be made in writing directly to Provence Market within seven (7) days of delivery or collection, quoting the invoice number and reason for the claim. Provence Market will determine whether a claim or discrepancy will be paid. Freight costs may be charged to the customer. There are no returns for change of mind.

Copyright Information
This web site and its contents are the property of Portcurn Pty Ltd/Provence Market and are subject to copyright. The contents of our web site and the web site as a whole are intended solely for your personal, non-commercial use. Any use of our web site and its content for purposes other than personal or non-commercial use is prohibited without the prior written permission from Portcurn Pty Ltd/Provence Market.

Privacy Policy
Personal information received from buyers is only used by Provence Market for personal mail outs, emails and ad hoc promotion/advertising by Provence Market. Your personal information is not revealed to any outside organisation, except for fulfilling your order.


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